Customers in Morocco wanting to port their numbers to a competitor now have to abide by the new decision published by the Moroccan telecom authority ANRT applying to fixed and mobile operators. The main measure is the introduction of a twelve-character alpha-numeric code, known as RIO (Releve d'Identite Operateur), which will be issued to customers free of charge to identify lines more easily in the number porting process. Operators must introduce the new codes by 01 February 2022.
This measure has been taken after the increase of the volume of customers porting their mobile number to another network 23% YoY, to reach over 754,000 in Q3 2020. Over the same period, the regulator recorded an 18 percent rise in customers porting their fixed number, when excluding LLU lines.